FAQs

 

 

How long will my order take to ship?

For Shipping related questions, go to Shipping and Delivery.

 

Can I return my order if I’m dissatisfied?

For Shipping related questions, go to Return and Exchange.

 

Do I need to buy a Conversion Kit for the cribs?

The Retro, Noah and Boho Noah Cribs have matching conversion kits sold separately. The Samba, Cali and Denver Cribs go with all converters included.

 

What mattress size fits the mini crib?

The mini crib mattress should measure 28 x 23 x 2 in.

 

What mattress size fits the full-size crib?

Any mattress used in our cribs should be at least 27 1/4 in x 51 5/8 in. Thickness should not exceed 6 in.

 

What changing pad size fits the Changing Trays?

The changing pad should measure 16 x 32 in.

 

Does the Hazelnut finish match through different collections?

Because we use solid wood, natural wood tone and grain will never be exactly the same in two different pieces, even in pieces within the same collection. But products with the same finish color are manufactured under the same process and can be used together without noticeable differences between them.

 

What are the drawers’ dimensions?

Retro Dresser: 38.5 x 15.15 x 5.55 in.

Noah and Boho Noah Dressers: 40.15 x 14.68 x 3.78

Cali 3 and 6 Drawer Dresser: 29.84 x 15.16 x 5.75

 

What can I use to clean my Simply Nursery furniture?

To remove accumulated dust and stains from your wooden furniture, use a soft lint-free cloth. For deeper cleaning, use a soft lint-free cloth dampened on a solution of neutral detergent and warm water. Do not use aggressive or oily products, abrasives, or ammonia.

 

Can I buy the Cali or Samba mini crib version only?

No. The pieces necessary to assemble a Samba or Cali mini crib are within the full crib box.

 

Can I install pulls on my Retro Dresser?

All products are tested and approved by the safety regulation organs in the way that they were designed and are sold, so any modifications could compromise their safety and mean loss of warranty.

 

Is it safe to disassemble, move and reassemble an item?

Yes, as long as the instructions manual is perfectly followed from end to start. Then, after disassembling, carefully wrap the parts and store the hardware. When reassembling, follow the instructions manual again and check if all hardware is safely screwed and the piece is safe for use.

 

How can I manage questions and difficulties in assembly?

You can go to Assembly Instructions or contact our team at help@simplynursery.com .

 

What should I do if my order arrives damaged or with defects?

You can fill out a Return Request, Replacement Parts Request or contact us at @help@simplynursery.com.

 

Can I purchase spare parts after the warranty has expired?

If you are the original owner, yes. Please fill out the form for Replacement Parts Request or contact us at @help@simplynursery.com.